Quality management systems serve to improve processes, involve staff, set the direction of the organization

A Quality Management System (QMS) can be defined as a “series of coordinated activities that are carried out to direct and control the elements of an organization that influence the fulfillment of customer requirements and the achievement of customer satisfaction.” of it”, thus explained Yelidi Muñoz, SGC Implementation Advisor.

For the specialist, it is about defining processes that must be interrelated, therefore it is necessary that there is direction, organization and planning, aspects that certainly involve the entire team but that depend on the guidelines issued by the leaders, “the participation of the Senior management is vital, if it is not committed to this, we can hardly implement a Management System, because there must be a conviction that there really are benefits, there must be a conviction that the processes will be improved, in addition that there must be a generation of resources that are essential for implementation.

 

 

ISO 9001 standard for the implementation of a QMS

This international standard establishes the criteria for a quality management system when an organization has the “need to demonstrate its ability to regularly provide products and services that satisfy customer requirements”.

Muñoz, indicated that having a certification of this type does not mean that the problems in each process will disappear, “the standard will not prevent, for example, that I have defective products or that at some point I provide a bad service, which it does What it means is that as an organization I am going to have actions and processes to determine what happened and minimize those situations from happening again.” He clarified that the ISO 9001 Standard certifies the system, not the products.

The specialist highlighted that in the standardization process it is necessary for the entire organization to know what it is for and what is the purpose of going towards certification.